Case Study Presentation for:
H. Cope Funeral Directors
Case Study
THE UNIQUE STORY
Funeral Director Websites has always placed importance on understanding the character of the funeral directors we work with. We strive to ensure the websites we build convey the heart and soul of the business to website visitors.
This approach was instrumental to the creation of H. Cope online presence.
About H. Cope
Impressively H. Cope Funeral Directors are a '7th generation' business. Many funeral businesses have a proud and long established tradition. A business that has been around for over 250 years is marked as something special.
H Cope Funeral Directors Cradley Heath are an independent family run business based in Cradley Heath in the heart of the Black Country.
The business is privately owned by Mr. Keith Cope with his son Richard. They manage and carry out a professional 24 hour personal service, with the assistance of Jayne Holloway who has been instrumental in procuring the new company website.
8 STEP PROJECT TIMELINE
Demonstrating a typical Funeral Director Websites smooth project development path.
1. ENQUIRY - 9th January
Jayne Holloway has previous experience working with bigger funeral firms and understood that the web design services of an established professional with funeral industry credentials was essential. A brief enquiry was made through www.funeraldirectorwebsites.co.uk enquiry form.
- 'Could you please contact us with regards to Web Design and costings.'
2. CONSULTATION - 9th January
Funeral Director Websites Gerry King responded initially via email to arrange a call.
- Telephone call to Richard Cope
- Client Discovery document sent
3. BRIEF - 9th January
Following a 'getting to know you' telephone chat we sent Richard Cope a link to our Client Discovery form where we could pull together an accurate project specification. We created the website brief with a specification aimed at fulfilling client requirements.
- Client discovery document completed and returned by Richard
4. QUOTATION ACCEPTED - 10th January
H. Cope had no previous website and did not have a domain name registered.
- A quotation was provided and accepted based upon our discussions
- Domain name registered www.
hcopefuneraldirectors.co.uk
5. WEBSITE REVIEW - 23rd January
Text and images relevant to the website brief were provided by the H. Cope team and the website was built to the agreed specification and cost.
- Content was provided by Jayne and the website review took place via an online video meeting between Jayne, Richard Cope and Gerry King
6. WEBSITE PUBLICATION - 9th February
Following a series of draft reviews and amendments technical testing and quality control checks, final approval was given.
- Sign off by Richard Cope 9th February
7. WEBSITE ENQUIRIES - 4th March
H. Cope had no previous website therefore no search engine presence. Search Engine Optimisation was applied with the goal of achieving a presence on page one of Google search results. Following testing and several optimisation amendments the website gained a page 1 ranking in less than 4 weeks from publication date.
Enquiries were received from the website and a new customer from outside of Birmingham agreed to procure the companies services for a funeral arrangement.
- Enquiry 4th March
- Enquiry 6th March
- Enquiry 31st March
8. CONCLUSION
The www.hcopefuneraldirectors.co.uk website continues to evolve with support from Funeral Director Websites. The company are adding testimonials and monitoring reviews on an ongoing basis to ensure the initial success is continued.