CMA Oder 2021 – Terms of business and Disclosure of interests

This second article is intended to simplify matters as far as possible for funeral directors who are facing the challenging situation of complying with the CMA order.

Previous updates regarding the CMA order have been made to my original blog post https://www.funeraldirectorwebsites.co.uk/funerals-market-order/

I've created this second blog post to distinguish my understanding of information required not specified as PDF format on a funeral directors website opposed to the Standardised Price List (SPL) which should be a PDF.

'When a Funeral Director displays the Standardised Price List on its
website(s), it must do so in a PDF titled ‘Standardised Price List’. This PDF
must be displayed on a page no more than one click away from the
homepage, with any link to that page prominently labelled on the homepage
so the nature of the information to which it leads is clear.' 

Additional Information

On the website (not mandated as PDF format) should be the following information:

Quoted from page 10 of CMA document:

4 Terms of business

(1) A Funeral Director must display in a clear and prominent manner at each of
its Branches if it has any Branches, and on its website(s) if it has any
websites(s), details of the following:
(a) the size of any deposit which is required;
(b) the times by when any deposit and final balance must be paid;
(c) the options, including interest charged, which a Funeral Director offers
to a Customer in respect of payment of any deposit made and final
balance; and
(d) any charges which the Funeral Director will make for late payment of
sums due.

5 Disclosure of interests

(1) A Funeral Director must display in a clear and prominent manner at each of
its Branches if it has any Branches, and on its website(s) if it has any
website(s), the following information:
(a) The Ultimate Owner;
(b) Any business or material financial interest the Funeral Director has in a
price comparison website which compares Funeral Director Services
and/or Crematoria Services and their respective prices; and
(c) A register providing details of any material:
(i) charitable donation to a third party;
(ii) charitable contribution or payment of a gratuity to a third party; or
11
(iii) other form of payment to a third party that does not relate to a
cost incurred or a service provided by the third party on behalf of
or to the Funeral Director, which has been made by or on behalf of the Funeral Director

https://assets.publishing.service.gov.uk/media/60c8b3c4e90e07439684be6b/Funerals_The_Funerals_Market_Investigation_Order_2021_150621.pdf